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Hi everyone!

We have our Surface Hub S2 in our meeting room, but after a power outage, the Hub won't boot anymore. It only comes up with the white Windows Logo and black background in an infinite loop.

 

So, I just accepted, that I have to factory reset the device. But I am not able to boot from any USB stick.

I can enter the UEFI Setup and i can update the configuration via USB stick.

But when I try to start via "volume down" and power button, no recovery mode is entered. I tried all 3 USB-C slots and the USB A slot, made bootup sticks with the windows recovery tool and also with the surface IT toolkit. None worked.

 

Am I doing something wrong? Is there another way to enter the recovery mode or alter the booting?

 

Thanks,

 

Tim